8. THE TIPS ON TIPS. Those extra tickets to the ball game or that $15 bouquet of flowers for the receptionist will bump up your boat on the shop's to do list. Like the headwaiter at your favorite bistro, your mechanic is honored by a little gratuity now and then. And he'll remember you next time.
9. TIMING IS EVERYTHING. Don't wait for the week before Memorial Day to get that new lower unit put in. The less busy the shop is, the better your chances of having service done right and on time. Winter is the best time for boat service.
10. LOYAL FAN. Loyalty and money endear. Don't spread the wealth to others. If you have three boats that need work, bring them all to the same shop. Your status will improve exponentially with the amount of work you bring. Of course, as a result, you'll be spending more money - a fact that won't be lost on the shop's management.