So you’re itching to buy a boat?
You probably have done a ton of research online of what type you want, how much seating capacity you want and more.
Have you chosen your dealer yet? If not, here are a few things you should expect from a dealer when you’re shopping.
Overall, the dealership should provide:
- Fair, open and honest treatment without discrimination.
- Respectful, professional, and accurate responses to all your product questions and requests.
- Privacy and confidentiality of customer records.
In sales, you should expect:
- The assistance of a capable and knowledgeable sales consultant.
- Advertising and representations that are truthful and factual.
- A written disclosure of all details associated with a purchase.
- An explanation of the proper usage and operation of products.
- Products properly prepared, inspected and tested before delivery.
- The delivery of new products as scheduled.
- An explanation of all maintenance requirements and schedules established for your product.
- An explanation and written copies of warranties on all products and major components.
In service, look for a dealer that offers:
- The explanation of maintenance/repair plans, including estimated repair time and cost.
- An itemized list of all charges with thorough explanation.
- Prior approval of changes in repair costs or additional charges should they occur.
- Maintenance/repair work done right the first time by knowledgeable, trained technicians.
- Maintenance/repair work completed when promised.
- Timely notice of changes in service delivery time if delays are experienced in repair completion.
- Inspection of any replaced/damaged components upon presentation of the invoice/work order.
Be sure to ask your chosen dealers if they offer these types of assurances. Or, if you’d like a guarantee that your dealer will do all of the above, choose a Marine Industry Certified Dealership, because this is the consumer commitment they’ve pledged to adhere to.